Shipping policy

At Makiuri, we take care in every step of your order — from packaging to delivery — to ensure your products arrive safely and in excellent condition. Below you’ll find details on how we process, ship, and track your order.

Order processing

All orders are processed within 2–4 business days (excluding weekends and holidays). Once your order has shipped, you’ll receive a confirmation email with your tracking information.

If there are any unexpected delays (such as high order volume or supply chain issues), we’ll contact you by email to keep you updated.

Shipping times

Shipping times vary depending on your location and the carrier’s delivery schedule.

Estimated delivery times:

United States (excluding Alaska & Hawaii): 5–8 business days
Alaska & Hawaii: 10–16 business days
International orders: 14–25 business days (depending on customs processing)

Please note that delivery times are estimates and may be affected by weather conditions, holidays, or carrier delays.

Shipping rates

Shipping rates are calculated at checkout and depend on your delivery location, selected service, and order weight. Occasionally, Makiuri may offer free shipping promotions — these will be clearly noted at checkout or on promotional materials.

Order tracking

Once your order has shipped, you’ll receive an email containing your tracking number and a link to follow your delivery. Please allow 24–48 hours after shipment for tracking information to update in the carrier’s system.

International shipping

We currently ship to select international destinations. Customs fees, duties, or taxes imposed by your country are not included in our pricing and are the responsibility of the recipient. Please check with your local customs office for additional details before placing an order.

Delays and lost packages

While rare, shipping delays can occur due to carrier backlogs or weather events.
If your order appears delayed or lost, please contact us at contact@makiuri.com with your order number, and we’ll help you locate it.

Returns and exchanges

For information about returns or exchanges, please refer to our Return Policy

Contact us

If you have any questions about shipping, please reach out to us:
📧 contact@makiuri.com